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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a full return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact us at info@totality-skincare.com. We will provide a free return label for any errors caused on our end. Please note you will need to provide your own return label for any returns caused by no fault of ours. Returns will need to be sent to the following address: 885 Island Park Drive Suite B, Charleston South Carolina, 29492

Partial Refund will be sent for products that are not in their original condition for reasons not due to our error.

You can always contact us for any return question at info@totality-skincare.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like prescription (RX) products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@totality-skincare.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@totality-skincare.com.

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